Privacy Policy — PakGames Pakistan Online Casino & Betting Platform

PakGames operates the website pakgames.run and all associated gaming and sports betting services offered through it. For the purposes of data protection law, PakGames is the data controller — meaning we determine how and why personal data relating to our players is processed.

Our registered contact address for all privacy-related correspondence is:

This Privacy Policy covers all personal data collected from players in Pakistan or from any other individuals who interact with pakgames.run, regardless of their location. By creating an account or using the platform, you acknowledge that you have read and understood this policy.

PakGames collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the website, and occasionally from third parties as described below. Here is a full breakdown of what we collect and why:

PakGames uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which we process your data are:

• Account management: Creating and maintaining your pakgames account, verifying your identity at registration and during KYC checks, processing your deposits and withdrawals in PKR, and administering your account settings and preferences.
• Service delivery: Providing access to casino games, sports betting markets, live score services, and all other features of the pakgames platform. Ensuring your game sessions and bet results are recorded accurately.
• Payments processing: Facilitating your Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard transactions. Verifying payment methods before processing withdrawals. Maintaining an accurate transaction history in PKR.
• Legal and regulatory compliance: Carrying out anti-money-laundering (AML) checks, identity verification, age verification (18+), and fraud detection. Maintaining records as required by applicable law. Responding to lawful requests from authorities.
• Responsible gaming: Monitoring your account for signs of problem gambling. Applying deposit limits, session reminders, and self-exclusion settings that you have configured. Proactively reaching out where our systems flag potential concern.
• Platform improvement: Analysing usage patterns and game performance data to improve the pakgames platform. Conducting A/B testing on new features. Identifying and fixing technical issues.
• Marketing communications: Sending you promotional emails, bonus notifications, and platform updates — but only where you have given explicit consent to receive marketing from pakgames, or where we have a legitimate interest in communicating with you as an existing player. You can opt out at any time.
• Customer support: Responding to your enquiries, complaints, and disputes. Maintaining records of support interactions for quality assurance and training purposes.

We process your data for the minimum time necessary for each of these purposes. Where a particular processing activity is no longer necessary, the associated data is either deleted or anonymised.

Every processing activity at pakgames is grounded in a lawful basis. The applicable bases are:

• Contract performance: Processing necessary to deliver the services you signed up for — account management, payment processing, game delivery, and bet settlement.
• Legal obligation: Processing required by law — AML checks, age verification, tax record-keeping, and responding to lawful authority requests.
• Legitimate interests: Processing where we have a legitimate business interest that does not override your rights — fraud prevention, platform security, analytics for improvement, and direct communications with existing customers.
• Consent: Processing based on your explicit opt-in — marketing emails, push notifications, and non-essential cookies. You may withdraw consent at any time without affecting prior processing.

PakGames does not sell your personal data to third parties. Ever. We may share your data with the following categories of recipient, strictly for the purposes described in this policy:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners process your transactions. They receive only the data necessary to execute and record your PKR transactions.
• Identity verification providers: Third-party KYC services that help us verify CNIC documents, age, and address. These providers are contractually bound to process data only for this purpose.
• Game software providers: Casino game and betting platform providers may receive anonymised session data for game performance and auditing purposes. They do not receive personally identifiable information beyond what is necessary for account-level game state management.
• Analytics providers: Web analytics services that help us understand how pakgames.run is used. We configure these tools to anonymise IP addresses and do not share personally identifiable information with them.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, courts, or regulators when required to do so by law, or where we reasonably believe disclosure is necessary to prevent fraud, protect the rights of pakgames or our players, or comply with a lawful request.
• Business successors: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify registered players before any such transfer occurs.

All third parties with whom we share personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing purposes.

PakGames uses cookies and similar technologies on pakgames.run to make the platform function properly, remember your preferences, and understand how people use the site so we can keep improving it. Here is a straightforward breakdown of the types of cookies we use:

You can manage your cookie preferences at any time by contacting support@pakgames.run or by adjusting your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your pakgames account.

We keep your personal data only for as long as is genuinely necessary. Retention periods vary by data type and are set based on the purpose of processing and applicable legal requirements:

When data reaches the end of its retention period, it is permanently deleted or irreversibly anonymised. Anonymised data — where no individual can be identified from it — may be retained for analytical purposes without restriction.

As a registered player on pakgames, you have the following rights in relation to your personal data. You may exercise any of these rights by writing to privacy@pakgames.run. We will respond within 30 calendar days and will not charge a fee for standard requests.

PakGames takes the security of your personal data seriously and has implemented technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. The specific measures we employ include:

• Encryption: All data at rest is encrypted using AES-256. All data in transit is protected by TLS 1.3. Passwords are stored as salted cryptographic hashes — our own staff cannot read your password.
• Access controls: Personal data is accessible only to pakgames staff members who genuinely need it to perform their role. Access is controlled by role-based permissions and reviewed quarterly.
• Infrastructure security: Our servers are hosted in secure data centres with physical access controls, CCTV, and 24/7 monitoring. Firewalls, intrusion detection systems, and regular penetration testing are in place.
• Payment security: Financial transaction data is handled by PCI-DSS Level 1 certified payment processors. Full card numbers are never transmitted to or stored on pakgames servers.
• Employee training: All pakgames staff members who handle personal data receive regular training on data protection obligations and security awareness.
• Incident response: We maintain a documented data breach response procedure. In the event of a qualifying breach, affected players will be notified within 72 hours and the appropriate regulatory authority will be informed as required by law.

No security system is completely impenetrable. While we take every reasonable precaution, we cannot guarantee the absolute security of your data, and you play a role in your own account security by maintaining a strong, unique password and not sharing your login credentials.

PakGames is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit anyone under 18 to register an account or use the platform in any way.

Age verification is conducted at registration and again before withdrawals. If we discover that personal data has been collected from an individual who is under 18, we will immediately close the associated account, delete all personal data collected in relation to that account, and void any activity conducted through it.

PakGames may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of our business. When we make changes, we will update the "Last Updated" date displayed at the top of this page.

For significant changes — those that materially affect how we collect, use, or share your personal data — we will provide advance notice via email to your registered address at least 14 days before the change takes effect. For minor updates (formatting corrections, clarifications that do not alter meaning, updated contact details), we may make changes without advance notice, though the date will always reflect the most recent revision.

We encourage you to review this policy periodically so you are always informed about how pakgames handles your information. If you disagree with any change to this policy, you have the right to close your account before the change takes effect and request deletion of your data in accordance with Section 8.

For any questions about this Privacy Policy or about how pakgames handles your personal data, please reach out to our dedicated privacy team:

If you wish to exercise any of your data rights as described in Section 8, please email privacy@pakgames.run with the subject line "Data Rights Request – [Your Account Email]". Include your full name and the specific right you wish to exercise. We will acknowledge your request within 5 business days and provide our full response within 30 calendar days.

If you are not satisfied with our response to a privacy concern or data rights request, you have the right to lodge a complaint with the relevant data protection authority. Pakistani players may contact the applicable regulatory body in Pakistan. Players in other jurisdictions may contact the supervisory authority in their country of residence.

We take all privacy complaints seriously and will investigate each one thoroughly. Our goal is to resolve concerns fairly and promptly — most issues can be resolved at the first point of contact without the need for formal regulatory escalation.